Refund Policy

Clear, fair, and transparent policies for your peace of mind.

No Refund Policy

At Dermapharm, we are committed to providing high-quality skincare products. Due to the nature of our products and for hygiene reasons, we do not offer refunds on any purchases.

Please ensure you have selected the correct products before completing your purchase. All sales are final.

Exchanges for Damaged Items

While we do not offer refunds, we will happily exchange items that are defective, damaged, or incorrect upon arrival.

How to Request an Exchange

  1. Take a clear photo of the damaged or incorrect item.
  2. Contact us within 3 days of delivery via:
    dermapharm248@gmail.com 233550612328
  3. We will review your request within 2-3 business days and provide instructions for the exchange.

Note on Sale Items

Sale items are FINAL SALE and cannot be exchanged.